We strive to provide a clear and reliable shipping experience from the time an order is placed through final delivery. Eligible orders may qualify for free standard shipping, allowing customers to receive their purchases without an additional standard delivery fee. Once an order has been successfully submitted, it will generally enter our fulfillment process within one business day. Business days are calculated from Monday through Friday and do not include Saturdays, Sundays, or recognized U.S. holidays. Orders received during weekends or holidays will normally begin processing on the next available business day.
Order preparation may occasionally require additional time. Higher order volumes during seasonal shopping periods, promotional events, holidays, or other unusually busy periods can affect normal fulfillment schedules. Certain products may also require additional preparation, packaging, inspection, or organization before they are ready to leave our facility. Customers purchasing products that require special handling should allow additional time for fulfillment when planning their delivery.
Once an order has been dispatched, available tracking information will generally be sent to the email address provided during checkout. Tracking details allow customers to monitor shipment progress through the applicable carrier system. A tracking number may not display movement immediately after shipment because the carrier may need time to receive, scan, and register the package. Initial tracking activity can therefore take some time to appear.
Our customer support team can assist with questions regarding orders, delivery status, products, sizing, returns, exchanges, and general product information. Customer service is available Monday through Friday from 7:30 AM to 4:00 PM Pacific Time, excluding Saturdays and Sundays. Email inquiries are generally reviewed within one to three business days, although responses may take longer during holidays, promotional campaigns, periods of high order activity, or other circumstances that result in increased customer inquiries.
Standard domestic delivery is available throughout the contiguous United States, including the 48 continental states. Depending on the destination and characteristics of the shipment, packages may be delivered through major national carriers or postal services. The carrier used for a particular order may vary according to factors such as destination, package dimensions, weight, service availability, and operational considerations. The shipping method selected or assigned to an order may therefore differ from one shipment to another.
Customers who select an expedited delivery service should be aware that expedited shipping does not eliminate the time required to prepare an order. The time an order is submitted may affect when fulfillment begins, particularly when the order is placed after the applicable daily processing cutoff. Orders submitted after a processing cutoff may not enter fulfillment until the following business day. Saturdays, Sundays, and recognized U.S. holidays are excluded when calculating standard business-day processing periods. Expedited services may also have geographic limitations and may not be available for every destination, including certain locations in Alaska and Hawaii, military addresses, diplomatic addresses, and P.O. Boxes.
For some shipments, a signature may be required when the package is delivered. Signature requirements can depend on the order, destination, package characteristics, delivery conditions, or other security considerations. When a signature is required and the recipient is unavailable, the carrier may provide a delivery notice or arrange for the package to be collected from an appropriate facility or secure location. These procedures are intended to reduce the possibility of packages being delivered to an unauthorized recipient.
Orders sent to Alaska, Hawaii, APO, FPO, DPO, or other locations outside the contiguous United States may be subject to different shipping conditions and longer transportation times. Customers in these destinations should consider additional transit time when estimating the expected arrival of an order. Certain faster delivery options may be limited or unavailable depending on carrier coverage, destination restrictions, and the nature of the shipment.
International delivery may be available to selected countries and regions. Depending on current service availability, international destinations may include Australia, Austria, Canada, Denmark, France, Germany, Italy, Mexico, New Zealand, Norway, Spain, Sweden, Switzerland, and the United Kingdom. International shipments are subject to the shipping practices of the applicable carrier as well as the customs and import requirements of the destination country.
Customers receiving orders outside the United States are responsible for understanding any applicable customs procedures, import requirements, duties, taxes, brokerage charges, or other fees that may be imposed by local authorities. These charges are generally determined by the destination country and are outside our control. Customs inspections, clearance procedures, or other border-related requirements may also extend the delivery period beyond the original estimate.
Delivery estimates are provided as general guidance and should not be treated as guaranteed arrival dates unless a specific service expressly states otherwise. Actual delivery times may be influenced by circumstances beyond our reasonable control, including severe weather, carrier disruptions, transportation delays, seasonal demand, public holidays, customs processing, address-related issues, or other unexpected events. For this reason, an estimated delivery period may change after an order has been shipped.
The availability of tracking information does not necessarily mean that a package will immediately show movement. Carriers may need additional time to complete the first scan or transfer the shipment into their tracking network. Customers should allow a reasonable period for tracking updates to appear before assuming that there is a problem with the shipment. If tracking remains unavailable for an extended period or a package appears to be delayed beyond a reasonable timeframe, customers may contact our support team so that we can review the information available to us.
An order containing multiple products may sometimes be divided into separate shipments. This can happen when items are stored in different locations, require different preparation procedures, or become available for dispatch at different times. Customers should therefore understand that products purchased together may not necessarily arrive in one package. When multiple shipments are created, separate tracking information may be provided for the individual packages.
Shipping and fulfillment procedures may be adjusted periodically as operational conditions, carrier services, inventory arrangements, and customer needs change. Available destinations, delivery methods, processing schedules, and carrier options may therefore vary over time. Customers should rely on the shipping information presented during the ordering process and any subsequent shipment notifications for the most applicable details concerning their purchase.
If an order has not arrived as expected, the tracking information appears unusual, the shipping address needs clarification, or you have another delivery-related question, our customer service team can review the information associated with your order. Providing the order number, email address used at checkout, and a brief description of the issue can help us identify the relevant purchase and provide more efficient assistance.
Independent Retailer of Authentic kuiu Products
We are an independent retailer offering authentic products from selected brands. We are not affiliated with or operated by kuiu.
For questions regarding shipping, fulfillment, tracking, delivery, or an existing order, customers may contact us by email at kuiuretailer@gmail.com or by telephone at 1-800-648-9818. Written correspondence may be sent to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US.
Our goal is to make the fulfillment and delivery process understandable and dependable while providing reasonable assistance when shipping questions or unexpected delivery circumstances arise. By providing clear shipping information and accessible customer support, we aim to help customers better understand the stages of order processing, shipment, and delivery from purchase through arrival.