Last Updated: July 8, 2026

This Privacy Policy explains how we collect, use, maintain, protect, and disclose information when you visit or interact with our website and related online services. It applies to information you may provide when browsing our website, purchasing products, creating or managing an account, contacting customer support, signing up for communications, submitting feedback, or using other features made available through our online services. We believe it is important for customers to understand what information may be collected, why it may be used, how it may be protected, and what choices may be available under applicable privacy laws.

Independent Retailer of Authentic kuiu Products

We are an independent retailer offering authentic products from selected brands. We are not affiliated with or operated by kuiu.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. If you do not agree with the practices described here, you should discontinue use of our website and related services. This Privacy Policy should also be considered together with any other terms, conditions, notices, or policies that may apply to your use of our website or purchase of products.

The information we collect depends on the nature of your interaction with us. When you place an order, create an account, contact our support team, subscribe to communications, submit a request, or otherwise provide information through our website, we may collect information such as your name, email address, telephone number, billing details, shipping information, account information, and other information necessary to provide the requested service. In certain circumstances, additional information may be requested when it is reasonably necessary to complete a transaction, provide assistance, or administer a particular service.

You may also voluntarily provide information through product reviews, surveys, customer feedback, photographs, comments, questionnaires, promotional activities, or other available website features. Information you choose to submit may be used for the purposes described in this Privacy Policy and may also be subject to the terms governing the particular service or platform through which the information is provided.

When you make a purchase, payment transactions may be completed through third-party payment processors and other specialized service providers. These providers may collect and process payment card information, authentication information, transaction details, and other data required to authorize and complete a payment. We generally do not maintain complete payment card information on our own systems when payment processing is handled by these providers. Certain technical methods, such as payment tokens, may be used to facilitate transactions while reducing the amount of sensitive payment information that needs to be retained.

We may collect information that you provide when communicating with customer service. This can include emails, telephone conversations, contact forms, support requests, survey responses, order details, and other information included in your communications. Such information may be used to understand your question, verify relevant details, investigate a concern, respond to your request, and improve the quality and effectiveness of our customer support.

Our website may also collect information about how visitors interact with available pages and features. This may include pages viewed, products considered, items added to a shopping cart, completed purchases, search activity, navigation patterns, and interactions with various website functions. Understanding these activities can help us evaluate website performance, identify areas that may require improvement, make navigation easier, and provide a more useful online shopping experience.

Certain technical information may be collected automatically when you access our website. Depending on your device, browser, network, and other technical circumstances, this information may include your IP address, browser type, operating system, device characteristics, approximate geographic information, access dates and times, referring pages, pages visited, and other information associated with your interaction with the website. These details may be used for website administration, analytics, security, troubleshooting, and service improvement.

We may use cookies and comparable technologies such as pixels, tags, scripts, and other tracking mechanisms. These technologies can assist with essential website functions, remember preferences, maintain shopping cart information, analyze visitor activity, evaluate website performance, and improve available services. Some cookies may exist only during an individual browsing session, while others may remain on a device for a longer period depending on their purpose and configuration.

Cookies and similar technologies may also allow us to recognize products that remain in a shopping cart after a visitor leaves the website. Where applicable, these technologies may support communications relating to abandoned shopping carts. Most commonly used browsers provide controls that allow users to delete, block, or restrict cookies. Disabling certain cookies may affect the operation of some website functions and could limit access to features that depend on those technologies.

We may work with analytics providers to better understand how visitors use our website. These providers may collect information through cookies or similar tools relating to website visits, page activity, device characteristics, traffic sources, and interactions with website features. The information generated through analytics may be used to evaluate usage trends, identify technical issues, measure website performance, and make informed improvements to our online services.

Certain advertising or marketing providers may also use tracking technologies in connection with our website. These technologies may help measure advertising effectiveness, understand general browsing activity, or present advertising that may be more relevant to users. Depending on the service provider, users may have options for controlling certain interest-based advertising practices through available browser, device, or third-party settings. Unless otherwise stated, our website may not respond to browser-based Do Not Track signals.

Information we collect may be used for legitimate business and operational purposes. These purposes can include processing and fulfilling orders, completing transactions, delivering purchased products, managing accounts, responding to customer inquiries, providing support, communicating important service information, improving website functionality, evaluating customer experiences, maintaining system security, detecting technical problems, and developing or improving products and services.

We may also use information to identify, investigate, and prevent fraudulent activity, unauthorized transactions, misuse of our services, security incidents, or other conduct that could negatively affect customers, our business, or our systems. Information may be processed or disclosed when reasonably necessary to satisfy legal requirements, respond to valid governmental or regulatory requests, comply with court orders or legal processes, enforce applicable agreements, or protect our rights and property.

Information obtained from different interactions may, where appropriate, be combined to help us understand general customer behavior, preferences, and website usage. We may also create aggregated, statistical, or de-identified information that cannot reasonably be used to identify an individual. Such information may be used for analytics, business planning, research, service development, performance measurement, and other legitimate purposes.

If you choose to receive promotional communications, we may use your contact information to send updates concerning products, services, events, offers, or other relevant information. Marketing emails generally provide a method for unsubscribing from future promotional communications. Opting out of marketing messages does not necessarily prevent us from sending essential communications related to an order, account, transaction, security matter, or other necessary service.

Where you voluntarily provide a mobile telephone number and consent to receive text messages, we may send transactional or promotional communications in accordance with the applicable messaging requirements. Promotional text communications may generally be discontinued by following the instructions provided in the messages. Standard messaging or data charges imposed by a wireless carrier may apply.

We may use third-party companies and service providers to support various aspects of our business. These providers may assist with payment processing, website hosting, cloud infrastructure, information technology, customer support, email delivery, analytics, marketing, advertising, fraud prevention, order fulfillment, and other operational functions. Information provided to such service providers may be used as necessary for them to perform the services for which they have been engaged.

Personal information may also be disclosed or transferred as part of a business transaction or corporate event. Such circumstances may include a merger, acquisition, financing, restructuring, sale of business assets, bankruptcy proceeding, or similar transaction. In connection with these events, information may be reviewed, transferred, or otherwise handled as part of the transaction and may become subject to the privacy practices of a successor or acquiring organization.

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce agreements, investigate suspected fraud or unlawful activity, protect our systems and property, address security concerns, or safeguard the rights, safety, and interests of customers, employees, business partners, or other individuals.

Privacy rights may vary depending on your location and the laws that apply to your circumstances. Depending on the applicable requirements, individuals may have rights to request access to certain personal information, obtain information about data practices, request deletion of qualifying information, learn about certain disclosures, or opt out of particular forms of data sharing or targeted advertising. The availability, scope, and procedures for exercising these rights can differ by jurisdiction.

Privacy requests and questions may be submitted by email at kuiuretailer@gmail.com or by telephone at 1-800-648-9818. To help protect personal information, we may need to verify the identity of an individual before completing certain privacy requests. Where applicable law permits an authorized representative to submit a request on another person’s behalf, additional information or verification may be required before the request can be processed.

Residents of jurisdictions with additional privacy protections may receive rights and procedures established by their local laws. Privacy requests will be reviewed based on the laws applicable to the individual and the nature of the request. We may retain certain information when necessary to comply with legal obligations, complete transactions, maintain appropriate business records, prevent fraud, protect security, resolve disputes, or satisfy other legitimate operational requirements.

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children below this age. If you believe that a child has submitted personal information through our website, please contact us so that we can review the situation and take reasonable steps where appropriate.

Our website may contain links to external websites, applications, social media platforms, or other services operated by third parties. These external services are independent from us and may maintain their own privacy policies, security practices, and terms of use. Information submitted directly to a third-party service will generally be governed by that provider’s policies rather than this Privacy Policy. We do not control the privacy or security practices of external websites and cannot assume responsibility for their independent policies or content.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. However, no internet transmission, electronic storage method, or security system can guarantee absolute protection. Customers should exercise reasonable care when providing personal information through online services and should use appropriate security practices when accessing their accounts and devices.

If you access our website or use our services from outside the United States, information you provide may be transferred to, stored in, or processed within the United States. Privacy and data protection requirements in the United States may differ from those applicable in another country or region. By using our services, you acknowledge that information may therefore be handled in accordance with applicable United States requirements and the practices described in this policy.

Providing personal information is generally voluntary, but certain information may be required to complete a purchase, process a transaction, provide customer support, manage an account, fulfill an order, or enable particular website functions. If required information is not provided, we may be unable to offer the applicable service or complete the requested transaction.

Where available, customer programs or rewards features may allow eligible participants to receive benefits based on qualifying purchases or activities. Such benefits may include rewards, offers, points, early access, or other program features. Participation in any customer program is optional and may be subject to separate terms and conditions governing eligibility, participation, benefits, and account activity.

We may revise this Privacy Policy from time to time as our business practices, technology, services, or legal obligations change. When modifications are made, the updated policy will be published through our website, and the revision date may be changed to reflect the current version. Your continued use of the website following publication of an updated policy may constitute acknowledgment of the revised policy to the extent permitted by applicable law.

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need additional information about how personal information is handled, please contact us at kuiuretailer@gmail.com or 1-800-648-9818. Written correspondence may be sent to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US.

As an Independent Retailer of Authentic kuiu Products, we are committed to handling customer information responsibly and providing a clear understanding of our privacy practices. We are an independent retailer offering authentic products from selected brands. We are not affiliated with or operated by kuiu. Our goal is to maintain a straightforward and respectful approach to privacy while providing customers with access to products, online services, and customer support.