We want customers to feel confident when purchasing from our store and to have a straightforward way to address products that do not meet their needs. Eligible merchandise may be returned or exchanged for a different size within 30 days from the original purchase date, provided the item and order meet the requirements outlined in this policy. Customers are encouraged to review the applicable conditions before initiating a return so that the request can be handled efficiently.

To qualify for a return, merchandise should be in its original condition. Items must be unused, unworn, clean, and free from damage or alterations that would prevent the product from being considered suitable for resale. Products that have been worn, washed, stained, modified, damaged, or otherwise demonstrate substantial use may be refused for a refund or exchange. All returned merchandise is subject to inspection after it arrives at our facility, and eligibility will be determined based on its condition and the applicable return requirements.

When a return is approved, the refund will generally be issued to the original payment method used for the purchase. If returning funds to the original payment method is not possible or otherwise does not apply, store credit may be offered where available. Customers should understand that the time required for a refund to appear in an account is not necessarily the same as the time required for us to approve and initiate the refund. Payment processors and financial institutions may require additional processing time.

Orders containing products sold as a bundle, package, or complete set must be returned in their entirety. Individual items or components that were originally sold together as part of a designated set should not be returned separately. Customers returning bundled merchandise should include all products, accessories, components, and other items that were included with the original purchase. An incomplete set may be ineligible for a refund or exchange.

Customers who require a different size may request a size exchange within 30 days of the original purchase. A size exchange is intended for the same product in another available size and does not apply to changing the product itself. The item being returned must remain unworn and must satisfy the other conditions of this policy. Because exchange inventory can change over time, we cannot guarantee that a particular replacement size will remain available until the returned merchandise has been received, reviewed, and the exchange has been approved.

For approved eligible size exchanges, standard shipping for the replacement item may be provided without an additional shipping charge. Once the original product has been delivered to our facility, the return has been inspected, and the exchange has been approved, the replacement item will generally be prepared for shipment within approximately five to seven business days, subject to inventory availability and normal processing conditions.

A size exchange cannot be used to replace an item with a different style, product, or color. Customers who prefer another product, design, or color may return the original eligible merchandise in accordance with this policy and then place a separate order for the preferred item. The separate purchase will be governed by the pricing, availability, shipping conditions, and other terms applicable when that new order is placed. Our customer service team can provide general assistance if you need help identifying another suitable product.

For eligible replacement purchases shipped within the United States, standard shipping may be available without an additional charge where applicable. After an original return has been received and approved, the associated refund will generally be initiated within approximately five to seven business days. The actual time required for funds to become available in the customer’s account may vary depending on the payment method and financial institution.

Return processing times can become longer during periods of unusually high activity. Seasonal demand, holidays, major promotional events, and increased order volumes may result in larger numbers of returns being received at the same time. Under particularly busy circumstances, inspection and processing may take up to 15 business days after the returned merchandise reaches our facility. Customers should also allow sufficient time for the return package to travel from the shipping address to our facility, as the processing period does not begin until the merchandise has been received.

Certain products are excluded from the standard return and exchange policy. Outlet merchandise, physical gift cards, and electronic gift cards are final sale and are not eligible for return, refund, exchange, or store credit after purchase. Customers should carefully review these products and confirm that they meet their needs before completing an order because final-sale purchases cannot be changed through the standard return process.

Before sending merchandise back, customers should verify that the item satisfies the relevant eligibility requirements and that all components belonging to a bundle or set are included. We also recommend retaining the original order confirmation, purchase information, and shipping details until the return or exchange has been completed. Accurate order information allows our team to identify the applicable transaction and can help reduce unnecessary delays.

Return and exchange requests should be submitted through the designated return process before merchandise is shipped back. Customers should follow the instructions provided for their specific request rather than sending a package through an alternate method without authorization or proper identification. Following the established procedure helps us match the returned merchandise with the correct order and may prevent avoidable processing delays.

For orders delivered outside the United States, return procedures may differ depending on the destination, shipping carrier, customs requirements, and international service conditions. International customers may be responsible for following additional shipping or customs procedures when returning merchandise. Because requirements can vary by destination, customers outside the United States should contact our support team before sending an international return if they are uncertain about the applicable process.

A refund may not appear in the customer’s account immediately after it has been approved. Once we initiate an eligible refund, the payment provider or financial institution may need additional time to complete its own processing and post the funds. Processing periods can differ depending on the original payment method and the financial institution involved. Store credit, when available, may be issued through a separate process and may therefore have different timing.

Every returned product remains subject to inspection before a refund or exchange is considered final. If the merchandise does not satisfy the required conditions, the requested return or exchange may be declined. In some circumstances, merchandise that is determined to be ineligible may be returned to the customer. This inspection process allows return requests to be evaluated consistently according to the condition of the merchandise and the requirements of this policy.

We aim to maintain a return process that is practical, understandable, and fair while also ensuring that returned merchandise meets reasonable eligibility standards. If you are unsure whether your purchase qualifies for a return, need assistance with a size exchange, want to ask about replacement inventory, or need an update regarding a refund, our customer service team can help explain the applicable process.

Independent Retailer of Authentic kuiu Products

We are an independent retailer offering authentic products from selected brands. We are not affiliated with or operated by kuiu.

For questions concerning returns, exchanges, refunds, or related customer service matters, please contact us at kuiuretailer@gmail.com or 1-800-648-9818. When contacting our team, please include your order number, the contact information associated with the purchase, and a brief description of the request whenever possible. Providing these details can help us locate the relevant transaction and offer more efficient assistance.

Written correspondence may be sent to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US. We are committed to providing customers with a clear and convenient purchasing experience and will make reasonable efforts to review eligible return and exchange requests as promptly as possible.